Privacy Policy

Swachh Jal Ghar ("Swachh Jal Ghar", "we", "us", or "our") operates a network of smart, IoT-enabled water purification kiosks and the associated website, mobile applications, RFID/UPI payment systems, and related services (together, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use a Swachh Jal Ghar kiosk, or otherwise interact with our Services.

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our Services.

1. Information We Collect

1.1 Information You Provide to Us

• Contact form submissions: When you fill out our website contact form, we collect your full name, phone number, email address, and the message you submit.
• Account and payment information: If you register for RFID cards, a mobile app water wallet, or use UPI-based payments at our kiosks, we may collect your name, contact details, payment identifiers, and transaction history. We do not store full payment card numbers or UPI credentials; these are processed by our payment partners.
• Communications: Records of correspondence when you contact us by email, phone, or through the website.

1.2 Information Collected Automatically

• Kiosk usage data: Dispensing volume, timestamps, TDS (total dissolved solids) readings, flow rates, filter health, and general device telemetry collected via our IoT sensors for water quality monitoring and predictive maintenance.
• Website usage data: IP address, browser type, device information, pages visited, and referring URLs, collected through standard web server logs and, where applicable, cookies or similar technologies.
• Location data: The general location of the kiosk used for a transaction (not your personal device location, unless provided through our mobile app with your permission).

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries submitted through our contact form;
• Operate, maintain, and improve our water kiosks and related IoT infrastructure;
• Process cashless transactions via RFID and UPI integrations and maintain transaction records;
• Monitor water quality and system performance, including real-time telemetry and predictive maintenance alerts;
• Communicate with you about service updates, deployments, or partnership opportunities you have inquired about;
• Comply with legal obligations and enforce our Terms; and
• Analyze aggregated, de-identified usage trends to plan deployment of new units and improve public health outcomes.

3. Legal Basis / Consent

Where required by applicable law, we process personal information on the basis of your consent (e.g., submitting the contact form), the necessity of processing to perform a transaction you request (e.g., dispensing water via RFID/UPI), or our legitimate interests in operating and securing our Services.

4. Sharing of Information

We do not sell your personal information. We may share it with:

• Payment processors to facilitate UPI and digital transactions;
• Service providers who support our IoT monitoring, cloud hosting, analytics, and maintenance operations, under confidentiality obligations;
• Government or institutional partners (such as railway stations, hospitals, or transit authorities) hosting our kiosks, limited to information necessary for site operations;
• Legal and regulatory authorities where disclosure is required by law or to protect our rights, safety, or property; and
• Business transferees in connection with a merger, acquisition, or sale of assets.

5. Data Security

We use encrypted transaction processing and reasonable technical and organizational safeguards, including access controls and secure cloud infrastructure, to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, or reporting obligations, after which it is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. Children's Privacy

Our Services are not directed to children under 18, and we do not knowingly collect personal information from children through our contact form or account systems. Kiosk water dispensing is a physical, public-health service available to the general public.

9. Third-Party Links

Our website may contain links to third-party sites, including payment providers. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated "Last updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: